Today's contact centers face specialized – and sometimes daunting – challenges. Along with traditional business pressures to increase revenues and reduce costs, they must also provide extremely high-quality service in a multi-media environment encompassing voice, email, fax and web services that can help them attract and keep customers.
rClient’s team members are skilled project managers with experience in managing the complexities of call center launches including issues like ADA compliant special access strategies. rClient-led implementations have ranged in size from 1 workstation to over 500 workstations and have encompassed diverse industries from financial call centers to municipal 911 centers
Our realistic, carefully managed project plans eliminate expensive and frustrating delays. We understand the complexities of integrating new staff with existing processes while leveraging new technologies. Our structured methodology and expertise enables us to manage the many tasks and deliverables for on-time and on-budget implementations.
www.nena.org
Fostering the technological advancement, availability, and implementation of a universal emergency telephone number system.
www.apcointl.org
The Association of Public-Safety Communications Officials-International, Inc. - APCO International - is the world’s oldest and largest not-for-profit professional organization dedicated to the enhancement of public safety communications.
www.abilityhub.com
Information on adaptive equipment and alternative methods available for accessing computers.
www.callcentermagazine.com
A magazine dedicated to providing in-depth and unbiased product and strategic information for call center executives.
www.ada.gov
Information and technical assistance on the Americans with Disabilities Act.